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Customer Service

Next Day Delivery

Prism prides itself in leading the way in distribution and delivery. It has consistently invested to achieve a NEXT DAY DELIVERY service throughout the UK. This is achieved through an ever-increasing fleet of vehicles supported by an exclusive network of couriers who have been individually selected and trained in all aspects of the service we expect, on our customers’ behalf.

Prism next day delivery

Live Vehicle Tracking

To ensure control of the delivery process all Prism vehicles are fitted with satellite navigation and vehicle tracking. Real time tracking can be provided on all deliveries to enable engineers to maximize their efficiency. This enables delays through traffic and road incidents to be recognised so that diversions can be made. Prism makes every effort to ensure delays are kept to a minimum and that you, the customer, are always informed.

Delivery Costs

Prism’s revolutionary approach to delivery costs was designed to combat the punitive costs of third party couriers. Therefore we only charge ‘PER DROP’ ensuring a single charge applies to one or multiple cabinet orders. Prism has always adopted the policy that where we cannot support through our own network of vehicles, third party courier charges are passed on at cost. By operating a hub in Glasgow, we have taken steps to minimise costs in more remote regions.

Emergency Service Through The Night

Please call for details.

European And Irish Deliveries

Please call for details.

Returns Policy

Standard products returned by the customer having been wrongly ordered are subject to a restocking charge of 30% of the price of the goods unless overriding terms and conditions apply. Carriage and special orders are not refundable.

Siting Service

Prism maintains a specialised team of support engineers to assist in the installation of all our products. Where time restrictions operate, our team works hand in hand with partners to ensure the tightest of deadlines are met.

Prism run frequent training sessions on the build of our products free of charge. We have also designed slideshow and video demonstrations to assist in foreign and remote locations where the level of expertise is variable.

Dedicated Sales Team

Our team of trained sales staff can assist with all sales and technical enquiries.

Dedicated Account Manager

Once your account has been opened you will receive contact from a dedicated account manager.

Technical Support

Technical enquiries can be made to: or@prismenclosures.co.uk

Advertising Literature Support

To assist our distributors in promoting a professional image we provide data sheets and image libraries on all our products.

Placing Your Orders

Opening times – 8.30am till 6pm

Call the sales team on: 01923 698230

Fax your orders on: 01923 211190

E-mail your orders to:or@prismenclosures.co.uk

Visit www.prism-online.co.uk to order 24 hours a day, 7 days a week.

Email Updates

To receive the latest Prism news and promotions, send an e-mail with your contact information to or@prismenclosures.co.uk